By placing an order through the Jarveos website you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.
30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same (new) condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
RETURN PROCESS
To start a return, you can contact us at contact@jarveos.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The inspection could take around 5-7 business days. After that, you’ll receive a new product without (no return fee) any cost. Items sent back to us without first requesting a return will not be accepted.
EXCHANGES
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at contact@jarveos.com
DAMAGES AND ISSUES (DEFECTIVE PRODUCTS)
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. No fees
To return your product, you should contact our support at contact@jarveos.com
FOR YOUR RESPONSIBILITY (CUSTOMER REMORSE)
Please inspect your order upon reception and contact us immediately if the item you purchased by mistake, doesn’t need anymore or if the wrong products are so that we can evaluate the issue and make it right. No fees
RETURN METHOD
By post.
PRODUCT CONDITION
New.
WHAT IS THE RESTOCKING FEE
You will not be charged any return fee/restock fee.
HOW MUCH RETURN SHIPPING FEE
No fee.
REFUNDS & ORDER CANCELLATION
If the product is still being processed, you’re eligible for order cancellation and a full refund. If your order was already fulfilled and you received a Royal Mail, Evri or Yodel tracking number and want to cancel, you MUST wait until the package arrives to start the return process.
Disclaimer: These policies are verified for Jarveos and able to be used against any claim. Please make sure to read these policies before placing your order.
If you have any questions, please send us a message to our e-mail: contact@jarveos.com
